User Account and Associated Data Deletion Policy

At Aleop, we respect your right to privacy and understand that you may wish to delete your user account and all associated data from our servers. Here are the steps to follow to make a deletion request.

Step 1: Prepare the necessary information

Before contacting us, please ensure you have the following information ready:

  • Email address used to create the account.
  • Additional information to confirm your identity, such as:
    • Customer number.
    • Date and amount of the last payment made.
    • Any other relevant data related to your account.

This information is essential to ensure the security and accuracy of your request.

Step 2: Contact our customer support team

Once your information is ready, you can reach our support team through one of the following methods:

  • By phone : Call us at 1 855 484-4040.
  • By email : Send your request to support@aleop.com with the information prepared in Step 1.

Clearly state that you wish to delete your user account and all associated data.

Step 3: Identity verification and confirmation

To ensure the security of your data, our team will verify your identity. You may be required to answer a few additional questions to validate your request. Once your identity is confirmed:

  • We will initiate the process of deleting your account.
  • A processing time may be required depending on the complexity of your case.

Step 4: Deletion confirmation

Once the deletion is complete, you will receive an email confirming that:

  • Your user account has been deleted.
  • All associated data has been removed from our servers.

This email will serve as proof that your request has been successfully processed..

Questions or additional assistance

If you have any questions, concerns, or need further assistance with this procedure, we are here to help:

We thank you for trusting our platform and remain available for any necessary support.

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