2024
SOLUTION ALEOP INC. legally constituted corporation, whose head office is located at 2750 chemin Ste-Foy, Office 244 Québec (QC) G1V 1V6,
AND :
The company wishing to subscribe to the services of Aleop
(hereinafter named: the “ CLIENT ")
(and collectively named: the “ Parties ")
WHEREAS the CLIENT wishes to use the services of Solution ALEOP;
WHEREAS SAI agrees to grant the CLIENT a user license for Solution ALEOP according to the following conditions.
IN WITNESS WHEREOF, THE PARTIES AGREE AS FOLLOWS:
1. GENERAL DESCRIPTION
1.1. Solution Aleop Inc. (SAI) offers via Internet a business solution with automatic data entry and document processing of digitized accounting documents, extraction of technical, economical and financial information, creation of personalized indicators, transfer of information towards an accounting system on the CLIENT’s computer and hosting of the digitized files in a folder on the cloud (hereinafter collectively named: " ALEOP ").
1.2. The ALEOP user license includes the provision of integrated software for the CLIENT’s workstation Aleop Client which allows for information and data to be transferred from the business’s account to ALEOP.
1.3. The CLIENT supports the emailing or scanning of these accounting documents according to the recommendations issued by SAI. If the CLIENT uses a scanner of his choice, the latter must meet the minimum quality requirements defined by SAI.
1.4. Any improvements or additions to the online services offered by ALEOP will be subject to this User Agreement unless expressly stated otherwise.
2. RIGHT OF USE GRANTED
2.1. Subject to full payment of applicable fees and compliance with the other terms and conditions of this agreement, SAI hereby grants the CLIENT a non-exclusive, non-transferable and revocable license for the use of ALEOP online services. The granted license does not apply to the CLIENT’s related companies, for which additional licenses must be acquired for each of them.
2.2. The CLIENT commits to respecting any request issued by SAI and to comply without delay to any information request issued by SAI.
3. INTELLECTUAL PROPERTY RIGHTS
3.1. The CLIENT acknowledges that, except for the rights of use granted herein, all proprietary rights and titles, including any intellectual property rights on the software, systems, processes or documentation used to provide ALEOP online services belong to SAI or its license suppliers, including any modification or improvement made to them.
3.2. SAI retains any rights not specifically granted by this agreement.
3.3. Any improvement or adaptation of ALEOP online services offered by SAI will be subject to the terms and conditions of this agreement unless specifically stated otherwise.
3.4. The ALEOP brand and logo are exclusive trademarks of SAI. All other products, brands or names that appear on ALEOP are registered trademarks of their respective owners. Use of a trademark displayed on the website without prior written consent of SAI or the owner of given trademark is forbidden.
3.5. It is strictly forbidden for the CLIENT to restore the logic of SAI’s ALEOP software by reverse engineering, decompilation or disassembly or to create a substitute or similar service through the use of or access to ALEOP. Any breach of this article will result in the immediate termination of this agreement and the application of the terms and conditions for the return of the CLIENT’s data provided for in Article 16 hereof, without prejudice to SAI’s rights to bring all legal proceedings permitted by law.
4. SERVICE REGISTRATION
4.1. To obtain ALEOP services, the CLIENT must create a service account on the ALEOP website by completing an online form.
4.2. The CLIENT commits to providing SAI with the complete and appropriate information requested in the online registration form and to update this information promptly with SAI so it is accurate and complete at all times.
4.3. In particular, the CLIENT must notify SAI of any changes to its billing information (for example new credit card expiry date) that could prevent SAI from billing the CLIENT’s account properly.
4.4. The CLIENT must identify an account representative who will be responsible for access management (“RAM”) and may authorize other persons within the company or external advisors to access ALEOP services. SAI will provide a unique identifier to each user allowing a follow-up of their interventions.
4.5. The CLIENT undertakes to notify the users to whom they give access of the confidentiality status associated with its identifier. The CLIENT undertakes to notify SAI of any security breach including the loss or unauthorized use of any identifier associated with its personnel or external advisors.
4.6. Except for authorized users, the CLIENT agrees to take all commercially reasonable measures to prevent unauthorized access or use of ALEOP online services and to promptly notify SAI in the event of unauthorized access or security breach.
4.7. SAI is not liable for any loss or damage whatsoever suffered by the CLIENT, resulting from the accidental or any other disclosure of an identifier or password by its staff or external advisors.
4.8. In all circumstances, SAI is not responsible for the loss of confidentiality of CLIENT data resulting from the conduct of its staff or external advisors.
4.9. At all times, the CLIENT assumes full responsibility for any activity generated under its client account and any damage or loss caused to SAI or third parties resulting from any activity generated under its client account, even in the event of loss of confidentiality or unauthorized use of an identifier or password of its staff or external advisors.
5. PAYMENT FOR SERVICES
5.1. The CLIENT will pay SAI license fees annually or until the limit of OCR licenses inherent in the package is reached. In both cases, payment must be made in a single installment.
5.2. The license fee includes an initial memory allocation of 2 GO. The accounting documents are hosted free of charge for the duration of this contract.
5.3. The CLIENT may acquire additional memory space for the use of ALEOP online services, according to various memory space packages offered by SAI. Storage space charges are payable annually at the same time as the renewal. In the event of a change of package by the CLIENT during the term of the subscription, the fees will be adjusted as from the following billing month.
5.4. ALEOP user license fees do not include OCR data capture licenses.
5.5. The CLIENT may acquire OCR data capture licenses, according to SAI pricing at the time. Unused licenses are transferable from one year to the next but are non-refundable and non-transferable to a third party.
5.6. All amounts due under this agreement that remain unpaid after thirty (30) days from the invoice date shall bear interest at the rate of one (1%) percent per month (12% per annum).
5.7. SAI reserves the right to increase, at its discretion, its pricing for the various fees applicable to the use of ALEOP online services at the time of any subscription renewal. SAI will provide the CLIENT with thirty (30) days’ notice of its new applicable pricing.
6. 6. STORAGE LIMIT
6.1. SAI reserves the right to set a maximum storage or bandwidth usage capacity in the CLIENT’s use of ALEOP. In the event of an overrun, the CLIENT must reduce its use to the allocated level or pay additional fees.
7. DATA OWNERSHIP
7.1. As part of the use of ALEOP online services, the CLIENT holds all rights of ownership, title and interest in all its data hosted on ALEOP.
7.2. SAI has no right to access or use the CLIENT’s data except: i) to provide online services and in particular to prevent or resolve technical problems; ii) to detect emerging threats; iii) at the CLIENT’s request regarding customer support issues.
7.3. SAI reserves the right to collect analytical or statistical data such as usage or transmission patterns data, in aggregate form. This information will not include personally identifiable data of an individual or company.
7.4. SAI will not communicate or give access to CLIENT data unless: (i) having received a request or authorization to do so from the CLIENT; or (ii) to be required to do so by applicable law, including a warrant, subpoena or court order. Unless prohibited by law, SAI will give reasonable prior notice to the CLIENT to enable it to judicially contest any warrant or subpoena seeking access or disclosure of its data.
7.5. Notwithstanding the foregoing, SAI reserves the right to disclose such information as it deems necessary in good faith: (i) to enforce this User Agreement or (ii) to protect the rights of its other Clients-Users.
8. CLIENT RESPONSIBILITY
8.1. Compliance with the Terms of Use: The CLIENT warrants that these Terms of Use for ALEOP online services will be respected by its employees and by the external advisors to whom it provides access.
8.2. Use of ALEOP : By using ALEOP online services, the CLIENT consents to the transfer, processing and storage of its data. The CLIENT is solely responsible for the use it makes of the services and for the accuracy, quality, integrity, legality, reliability and timeliness of all CLIENT data processed on ALEOP online services. SAI IS NOT RESPONSIBLE FOR VERIFYING THE CONTENT OF THE CUSTOMER DATA AND ANY ERRORS AND ANOMALIES THAT MAY BE FOUND THEREIN.
8.3. Compliance with Laws: The CLIENT is responsible for complying with any applicable laws or regulations in its industry when using ALEOP online services.
8.4. Responsibility for the CLIENT’s Interventions: : Dans le cadre de l’utilisation des services en ligne d’ALEOP, le CLIENT est appelé à intervenir à différents moments du traitement de l’information, notamment quant au tri initial des documents numérisés, la vérification de la présence de tous les éléments d’information de la facture numérisée, la confirmation des codes de sa propre comptabilité pour appariement des documents et le choix du mode de paiement de ses fournisseurs. Vu ce qui précède, le CLIENT reconnaît que SAI n’assume aucune responsabilité pour tout dommage, perte ou erreur de traitement découlant des interventions du client dans le cadre de l’utilisation des services en ligne d’ALEOP.
8.5. Maintaining Internet and E-mail Access: The CLIENT is solely responsible for maintaining its Internet access and the good functionality of its e-mail with an appropriate provider. SAI assumes no responsibility for the unavailability of Internet access or e-mail resulting from technical problems or a dispute between the CLIENT and its service provider.
8.6. Responsibility for the Destruction of Accounting Documents: The CLIENT alone assumes all responsibility with the tax or other authorities, resulting from its decision, if any, to destroy its accounting or financial documents in paper form in order to rely solely on the hosting of its data in digital form. Similarly, the CLIENT is solely responsible for its decision to delete digitized data hosted on ALEOP after having received an automated reminder notice about the impact of a deletion of data.
8.7. Consent to Software Installation: As part of its online services and support services, SAI needs to install the “Aleop-Client” software on the USER’s workstation and use remote troubleshooting software such as “Teamviewer” or other remote support software to perform verifications and corrective operations for any anomalies encountered.
En conséquence, le CLIENT ou l’intervenant (le cas échéant) devra donner son consentement électronique à SAI au paragraphe intitulé « Consentement à l’installation de logiciels » permettant l’installation des logiciels sur le poste de l’utilisateur, incluant leurs futures mises à jour, que SAI pourrait requérir dans le cadre des services en ligne d’ALEOP ou du soutien technique offert.
8.9. Personal Use: The CLIENT agrees not to sell, rent or commercially use ALEOP online services for the benefit of a third party, it being understood that the license to use ALEOP online services is limited to the CLIENT’s internal needs.
8.10. Personal Information: The CLIENT must ensure compliance with any obligation imposed by applicable laws to the protection of personal information transmitted and hosted on ALEOP. If applicable, the CLIENT shall indemnify SAI against any claims made by third parties against SAI as a result of the use or disclosure of personal information in a manner consistent with the provisions of this Agreement.
8.11. Prohibited Behaviour: The CLIENT undertakes to i) not to use ALEOP online services to record or transmit inappropriate, offensive, unlawful, malicious, illegal or defamatory material or to record or transmit material in violation of a third party’s right to privacy; ii) not to use the ALEOP online services to transmit malicious codes or viruses and not to alter or disrupt the integrity or performance of the ALEOP online services; iii) not to attempt to gain unauthorized access to the ALEOP services or associated systems or networks.
8.12. SAI Right of Withdrawal: In addition to its right to terminate this Agreement, SAI reserves the right to remove any content of the CLIENT that violates these Terms of Use of the service or that may expose SAI to judicial liability or that, at SAI’s discretion, is deemed inadequate or in violation of the rights of a third party. In such a case, SAI shall not be liable for any damage to the CLIENT or a third party if it decides to revoke, terminate or cancel the account or restrict the CLIENT’s access to ALEOP online services.
9. INDEMNIFICATION
9.1. The CLIENT hereby agrees to indemnify and keep SAI, its affiliates, officers, directors, employees, agents, subcontractors and representatives unscathed from and against any and all legal proceedings, claims, fines, costs, losses, liabilities of any kind, damages and expenses (including reasonable attorneys’ fees) under any circumstances resulting, directly or indirectly, from its use of ALEOP online services or the content it publishes or posts online.
10. RESPONSIBILITIES OF SOLUTION ALEOP INC.
10.1. Subcontractors and Suppliers: SAI assures access, availability and security of ALEOP online services and quality control of the extraction of CLIENT data by its subcontractors and certified suppliers, who are subject to strict confidentiality agreements for any access to CLIENT data that is limited solely for the purpose of providing the services provided herein.
10.2. Data Location: SAI takes reasonable commercial efforts to ensure that data centres used for data storage and processing are located in Canada, including at least one centre located in the province of Quebec, and that in addition, these data centres deploy secure access and data redundancy that meet industry standards.
10.3. Service Availability: SAI takes reasonable commercial efforts to ensure that the CLIENT has access to its customer file on ALEOP with an availability rate of 99.99% (corresponding to 180 minutes of unavailability per year), 24 hours a day, 7 days a week, except for scheduled maintenance of the system or network or for any other reason beyond its control, such as telecommunications interruption, unavailability or failure of Internet access providers or unauthorized intrusion.
10.4. Security: SAI uses encryption techniques for the CLIENT’s data during transport and on storage sites that comply with industry standards, including a 2048-bit SSL certificate to ensure the security of data transport. However, the CLIENT acknowledges that, despite commercially reasonable security measures being taken to prevent unauthorized access to ALEOP and the CLIENT’s data, unauthorized third parties may use the Internet to circumvent these measures and illegally obtain access to ALEOP and the CLIENT’s data. Consequently, SAI cannot and does not guarantee the confidentiality, security or authenticity of the information thus transmitted over the Internet.
10.5. Backup: SAI undertakes to carry out a daily security backup of the CLIENT’s data in an incremental manner and covering a period of seven (7) days. However, the CLIENT remains responsible for establishing appropriate control measures and for making and maintaining copies of its data files from its accounting system or any other system communicating with ALEOP to allow for reconstitution if necessary.
10.6. ALEOP Updates: SAI will update ALEOP as government requirements for ALEOP online services evolve, at no additional cost, as they become available. Except as noted above, SAI reserves the right to change its pricing for future enhancements, new features or new versions of ALEOP.
10.7. Support Services: During the term of this Agreement, SAI will provide the CLIENT with support services regarding the use of ALEOP services, including:
10.8. Target Response Time : SAI takes reasonable commercial measures to provide a response time related to the severity of the problem according to the following table. However, SAI does not guarantee that ALEOP online services can be corrected and operational within this time frame.
| Severity of the Problem | Type of Problem | Response Time |
| Critical | ALEOP is not available or essential features are not available. | During normal opening hours: 8 hours Outside normal business hours: as soon as the offices open on the next business day. |
| High | A portion of ALEOP has an anomaly, but most of the features are accessible and work properly. | Durant normal opening hours: 12 hours. Outside normal business hours: next business day. |
| Non-Critical | Presence of a minor problem that does not prevent the CLIENT from using the functionalities in a significant way. | Dans les 72 heures. |
10.9. Current Version: The support services provided by SAI only cover the version of ALEOP in effect on the date they are requested.
10.10. The support services provided by SAI will not include the diagnosis and correction of errors resulting from: : Les services de soutien fournis par SAI ne comprendront pas le diagnostic et la rectification d’erreurs découlant :
· the incorrect or inappropriate use of ALEOP;
· the CLIENT’s failure to implement the recommendations relating to solutions previously advised by SAI;
· the use of third-party applications not compatible with ALEOP.
10.11. Example of Error: The CLIENT will provide SAI (to the extent that it can do so) with a documented example of an error for which a request for diagnosis and correction is made.
10.12. CLIENT Collaboration: The CLIENT will fully cooperate with SAI staff in diagnosing any errors in ALEOP or the documentation and will perform the ALEOP tests that SAI will request as part of the evaluation of any request for CLIENT support services.
10.13. Administration Functionality: The CLIENT shall ensure that the administration functionality of ALEOP is appropriately used by trained and competent employees or by persons working under their supervision.
11. LIMITED WARRANTY
11.1 SAI guarantees the availability of ALEOP online services within the limits expressed in Article 10.3 of this Agreement.
11.2. The scanners previously sold by SAI to the CLIENT will be covered by the manufacturer’s basic warranty.
12. WARRANTY DISCLAIMER
12.1. Except for the limited warranty set forth above, all ALEOP services and software are provided on an “as is” and “as available” basis. SAI makes no contractual or legal warranties of any kind, either express or implied, related to the content of ALEOP online services or its software, including, but not limited to, warranties of merchantability or fitness for a particular purpose.
12.2. SAI does not make any representation or guarantee to the CLIENT: i) that ALEOP online services or the use or performance of its software will meet the CLIENT’s requirements; ii) that ALEOP online services or the use of its software will be uninterrupted, available, secure or error-free; iii) that the results that can be obtained from the use of ALEOP online services or software will be adequate or reliable; iv) and that any programming errors will be corrected.
12.3. SAI makes no warranty nor assumes any liability arising from the breach of confidentiality, loss or alteration of data transmitted ON THE PUBLIC NETWORK THAT IS INTERNET OR HOSTED ON SAI SYSTEMS.
13. LIMITATION OF LIABILITY
13.1. SAI, its affiliates, directors, officers and employees may not be held contractually or extra-contractually liable to the CLIENT or any other third party for any indirect, special or exemplary damages, including, but not limited to, damages or loss of income, profits, clientele, data, software and other intangible property loss, costs of recovering and replacing goods, equipment and services even if SAI or its affiliates may have been advised of the possibility of such damages and which result from: i) the delay in the use of ALEOP online services or software or the inability to use them; ii) an invalid destination of a message, unauthorized transmission or access errors, loss or alteration of data; iii) the defamatory or offensive conduct or statement of any third party in connection with ALEOP online use.
13.2. Without limiting the generality of the foregoing, SAI is not liable for any damages resulting from a CLIENT’s error in handling ALEOP online services or from a CLIENT’s accounting error or decision resulting from incorrect data provided by the CLIENT.
13.3. If a competent court were to find SAI liable despite the preceding paragraph, the CLIENT expressly acknowledges and accepts that SAI shall not be liable for any damages, regardless of the cause of action, whether contractual or extra-contractual, that exceed the cost of the annual subscription for the services paid by the CLIENT during the twelve (12) month period preceding the event giving rise to the claim. The CLIENT acknowledges that this provision constitutes its sole remedy for any cause of action arising from this agreement.
14. DURATION
14.1. This Agreement shall take effect on the date of signature of both parties and shall remain in effect for a period of one (1) year or until the OCR licenses limit inherent to the plan is reached. Thereafter, it will automatically renew itself on an annual basis, unless either party sends the other a written notice of nonrenewal at least thirty (30) days before the anniversary date.
15. DEFAULT AND TERMINATION
15.1. This Agreement may be terminated without further notice or delay in the following cases:
15.2. In no event shall the termination of this agreement relieve the CLIENT of the obligation to pay any amount due to SAI for the period prior to the effective date of termination, without the licensed CLIENT being able to claim any kind of debt offset.
15.3. SAI shall not be liable for direct and indirect damages of any kind resulting from the termination of this agreement and resulting in a loss of current or potential profits, anticipated sales, expenses, investments or commitments made by the CLIENT under this agreement.
15.4. Notwithstanding the foregoing, SAI may suspend access to the CLIENT’s ALEOP account until all fees due have been paid in full by the client.
16. RESTITUTION OF CLIENT DATA
16.1. Upon expiry or termination of the agreement, the CLIENT must immediately stop using ALEOP online services.
16.2. At the CLIENT’s request, SAI will make available to the CLIENT for a maximum period of thirty (30) days after the expiry or termination of the agreement, a file of the CLIENT’s data in original format, for download. The CLIENT must notify SAI of the recovery of its data within the aforementioned period. At the end of this thirty (30) day period, SAI shall have no obligation to retain or make available the CLIENT’s data and may delete all CLIENT’s data present on ALEOP systems or otherwise under its control.
16.3. SAI assumes no liability towards the CLIENT or third parties arising from the exercise of its right to delete the CLIENT’s data in accordance with the aforementioned conditions.
17. MAINTENANCE OF CERTAIN PROVISIONS
17.1. These provisions remain in force despite the expiry or termination of this agreement: Intellectual Property Rights (art. 3), Indemnification (art. 9), Warranty Disclaimer (art. 12), Limitation of Liability (art. 13) and Restitution of CLIENT Data (art. 16).
18. DISCONTINUANCE OF SERVICES
18.1. SAI reserves the right to modify or discontinue in whole or in part, temporarily or permanently, any online service offered on ALEOP or to no longer support any of its software at any time and at its sole discretion, upon thirty (30) days’ written notice to the CLIENT prior to the effective date of termination of the relevant service or software.
18.2. In the event of definitive termination of ALEOP online services, the CLIENT is responsible for retrieving its data from SAI, in accordance with the procedures provided for in the aforementioned article 16, within the thirty (30) day period provided for the end of the online services.
18.3. SAI assumes no liability towards the CLIENT or third parties arising from the exercise of its right to modify or discontinue ALEOP online services or the support of any of its software or from the exercise of its right to delete the CLIENT’s data after the expiry of the period provided for the end of the online services.
19. NOTICE
19.1. Any written notice to be given to the other party under this Agreement may be given or sent by any means of communication permitting the sending party to prove that such notice has in fact been received by the recipient (facsimile (fax), e-mail, registered mail or courier) at the address and contact details set out below, unless they are subsequently amended.
For SAI:
SOLUTION ALEOP INC.
2750 Chemin Sainte-Foy, Office 244
Québec (Qc) G1V 1V6
Email : info@solutionaleop.ca
For the CLIENT:
To the attention of:
Telephone:
Cell phone:
E-mail:
19.2. In the case of transmission by facsimile (fax) or e-mail, a notice shall be deemed to have been received by the other party on the same day as the date of transmission by the sender. In the case of transmission by registered mail service, a notice shall be deemed to have been received by the other party on the same day as the date of its delivery to the recipient.
20. PARTY RELATIONS
20.1. Each Party acknowledges and agrees that it is acting and will continue to act at all times during the term of this Agreement as an independent contractor not associated with each other. Neither Party may represent the other Party, nor shall this Agreement be interpreted to imply that either Party has authority to assume or create an obligation on the part of the other Party, nor shall it be liable for any debt or liability of the other Party.
21. LEGAL REPRESENTATIVES
21.1. The rights and obligations of either party under this Agreement shall bind their respective successors and legal representatives.
22. CUMULATIVE WAIVER AND REMEDIES
22.1. The failure of either party to exercise a right under this Agreement or to exercise it late shall not constitute a waiver of such right. The remedies expressly provided for herein are not exclusive of any other remedies available to any Party legally or equitably.
23. ENFORCEABILITY
23.1. Any declaration by a court that a provision hereof is void or unenforceable shall not affect the validity or enforceability of the remaining provisions hereof. The titles used in this Agreement are for illustrative purposes only and should not be used in interpreting this Agreement.
24. ASSIGNMENT OF RIGHTS AND OBLIGATIONS
24.1. The CLIENT may not assign its rights or obligations under this Agreement, in whole or in part, without the prior written consent of SAI, which may not be unduly withheld. Any unauthorized assignment is void and unenforceable against SAI and will result in the immediate termination of this Agreement.
24.2. SAI may assign its rights or obligations under this Agreement, in whole or in part, without the prior written consent of the CLIENT and in particular to one of its affiliates or in connection with a merger, acquisition, restructuring or transfer of all or substantially all of its assets to a third party.
24.3. The assignee will therefore be entitled to all of SAI’s rights, privileges or remedies under this Agreement. SAI will notify the CLIENT within thirty (30) days of said sale, transfer or assignment.
25. APPLICABLE LAWS AND JURISDICTION
25.1. This Agreement shall be governed by and interpreted in accordance with the laws of the Province of Quebec and the laws of Canada, as applicable. The parties irrevocably assign to the courts of the Province of Quebec of the Judicial District of Quebec the jurisdiction to settle any dispute arising from this Agreement.
26. FORCE MAJEURE
26.1. Neither party shall be considered in default regarding any failure or delay in the performance of its obligations due to circumstances beyond its reasonable control or in the event of “force majeure”. Force majeure is any cause beyond the control of the parties hereto, against which they have been unable to protect themselves, including, without limitation, any fortuitous event, war, riot, act of terrorism, government regulation or control, fire, flood, labour dispute, unavailability or failure of means of communication or services, including, but not limited to the Internet, access to telephone cable, or power failures and other similar events. It is understood and agreed, however, that force majeure delays specific to one region will not affect the work schedule in other regions.
26.2. The party prevented from fulfilling its obligations must notify the other party immediately and in detail of the commencement and nature of such a cause and the likely consequences thereof. In the event of a delay caused by a case of force majeure and the obligation can still be reasonably resumed, the parties will agree on a new due date between them.
27. ENTIRETY OF THE PROVISIONS
27.1. This User Agreement constitutes the entire agreement between the parties and annuls and supersedes all prior or contemporaneous written or oral agreements, proposals or declarations concerning its subject matter.
In witness whereof the CLIENT accepts the terms and conditions mentioned above as soon as the account is opened by SAI.
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